If you wish to exchange the purchased products for other items, please specify the products you would like in the “Notes / Other comments” field of the form. In this case, in the “Bank account for refund”* field, please enter “EXCHANGE”.

Sending the return parcel, as well as the related shipping costs, are borne by the Buyer. Please refer to the Return Policy for more details.

If the return is due to a product defect, please contact us at contact@empath.ro. In this case, the return shipping cost will be covered by us.